While at the Greystone Internet Healthcare Conference I had the opportunity to listen in on Vanderbilt Medical Center’s Quality Measures presentation. The presentation was interesting and their examples showed how a large medical center can truly explain quality measures to patients. They explained how they engaged with and surveyed many patients asking them what they [...]
One other observation we had about quality measure reporting on hospital websites is the amount of hospitals that force people to go somewhere else to get the information. We found in many cases they make visitors to their site click down several levels to get to the “Quality” section and force them to leave the [...]
It is odd that many, actually most, hospitals hide their quality information from patients. When we die our research of America’s top hospitals we found that many of them have quality data available on their site but for the most part it was nearly impossible to find. We did come across a few cases where [...]